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Help / Payments

Refunds and payment questions.

Payment records and refund decisions are handled as an audited operator workflow.

Requesting a review

Use the payment support form and include the payment or receipt reference. Explain the relevant amount, date, and issue in at least 40 characters.

What happens next?

Credon records the request for operator review. A support request does not automatically change payment status or issue a refund.

Status and evidence

Verified, rejected, refunded, and refunded-unverified payment states are kept in the payment record and audit log. If a refund is approved, the operator records the refund reference.